Frequently Asked Questions
General Accounts Ordering

What is ousud.com?

Ousud.com is a professional service company - with an independent pharmacy and direct links to pharmaceutical suppliers - providing delivery services to the public for medicine and other health care products.

What services does ousud.com provide?

  • We provide a delivery service across Dhaka City for health care products
  • We provide customer support for ordering online, through Facebook, SMS, or email.
  • We provide a service support hotline to ensure customer satisfaction.

Is ousud.com a licensed pharmacy?

Yes. Ousud.com has the proper licensing for selling pharmaceutical products. Our physical pharmacy store and office are located in Dhanmondi, Dhaka.

Is Online sale of Medicines legal in Bangladesh?

Yes. Our business model is compliant with the regulatory requirements of the Government of Bangladesh, and we are fully legally allowed to sell and distribute medicine through online services.

What makes ousud.com a trusted provider of medicine?

  • All our medicinal products are directly obtained/collected only from pharmaceutical companies.
  • We have a zero tolerance policy for non-compliant standards in terms of obtaining, storing, and regulating medicine.
  • We only work with trusted suppliers ensuring they are compliant with our quality standards.
  • We have a physical pharmacy store located at a prominent place in Dhanmondi.
  • Medicines are stored in a controlled temperature environment as prescribed or needed.
  • We manage a computerized inventory to monitor expiration date of medicine to ensure the quality and integrity of our products.
  • We manage a customer database (with consent) to keep track of our customers' needs, so that we can provide them with better services e.g. recurring deliveries.

Can I buy all medicines on ousud.com without a Doctor’s prescription?

NO. If any medicine requires a doctor’s prescription, we are not allowed to sell you that medicine. You may upload your prescription online, or work with our customer support staff to handle the needed documents.

Does ousud.com ensure the proper environment for storing medicine?

Yes. Our pharmacy store has the necessary equipment to store respective medicines properly in temperature controlled environments as necessary.

Does ousud.com ensure the proper environment for medicine during the delivery?

Yes. Medicines that require cold storage are delivered in our specially designed delivery box to ensure no loss in their usefulness or potency. We also ensure that any medicine that you order will not be in transit for more than 2-4 hours.

Does ousud.com ensure the proper environment for medicine during the delivery?

Yes. Medicines that require cold storage are delivered in our specially designed delivery box to ensure no loss in their usefulness or potency. We also ensure that any medicine that you order will not be in transit for more than 2-4 hours.

Does ousud.com sell medicine internationally?

No. Our operations are limited to Bangladesh.

© www.ousud.com, All rights reserved.